Return Policy

Return Policy and FAQ

You have thirty (30) days from the date you receive the glasses to file for a return if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). We will replace broken frames at no charge during this 30-day warranty period only if they arrived that way in transit. We do not provide replacement screws for frames. SHIPPING CHARGES WILL NOT BE REFUNDED.

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. We do not offer a repair service for broken frames.

To start the return process CLICK HERE

These items must be included in package:
  • The eyeglasses, and any accessories, in the case that contained the glasses.
  • A note with a brief description of the issue that caused you to return the glasses.
  • A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.
  • Returns should be sent to the address provided. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)
You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $3 of your shipping fee.