Return Policy and FAQYou have thirty (30) days from the date you receive the glasses to file for a return if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). We will replace broken frames at no charge during this 30-day warranty period only if they arrived that way in transit. We do not provide replacement screws for frames. SHIPPING CHARGES WILL NOT BE REFUNDED.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. We do not offer a repair service for broken frames.
To start the return process CLICK HERE
These items must be included in package:
- The eyeglasses, and any accessories, in the case that contained the glasses.
- A note with a brief description of the issue that caused you to return the glasses.
- A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.
- Returns should be sent to the address provided. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)